We provide a range of online services to help you manage your health. We encourage patients to use our online services wherever possible as they help free up the GPs and receptionists to care for those that need it most.
Which online service to use?
There are different online services for different tasks.
Engage Consult
Use your Engage Consult account on the Engage Consult website to:
- Ask a question
- Complete an online form to ask about a non-urgent medical problem
- Get information on self-care and community services
- Ask an admin question
See below in More about Engage Consult for more information about this service.
Your NHS account
Use your NHS account (on the NHS website or in the NHS app) to:
- Book or cancel a routine appointment (call the surgery for an urgent appointment)
- Order a repeat prescription
- Get your test results
- View your medical record*
See Registering for online services on how to register for this service.
*We have reviewed our online access to records & agreed to switch it off while the government review the concerns raised for the roll out of everyone having access.Those with online access can now only see allergies, immunisations, test results & medications.
Patient Access
Use your Patient Access account (on the Patient Access website or in the Patient Access app) to:
- Book or cancel a routine appointment (call the surgery for an urgent appointment)
- Order a repeat prescription
- Get your test results
- View your medical record*
See Registering for online services on how to register for this service.
*We have reviewed our online access to records & agreed to switch it off while the government review the concerns raised for the roll out of everyone having access.Those with online access can now only see allergies, immunisations, test results & medications.
To use the online service please ask one of our receptionists for an individual access and ID code. If you have an email address or smart phone this is very easy to set up – just email us on admin.martinsoak@nhs.net and request Access permission.
All new patients registering with the surgery will automatically receive a logon and password.
Registering for online services
To register for online services, so you can ask a question, complete an online form to ask about a non-urgent medical problem, get information on self-care and community services and request a sick note, register online.
The practice will phone or text you to confirm a GP has authorised you to view your medical record.
You will then need to bring photo ID and proof of your address to the surgery, where the receptionist will print your online access codes.
If you are a newly registered patient, we will have to wait for your medical record to arrive at the surgery before we can process your request to view your medical record.
More about Engage Consult
Use an online form on Engage Consult to tell us about a medical problem or ask an admin question.
If we receive your online form before 12:30pm on one of our working days, we will usually respond on the same day. Sometimes demand may mean this takes longer.
If we receive your online form after 12:30pm, we aim to respond the next working day. Sometimes demand may mean this takes longer.
Engage Consult should not be used for any medical problem that you think is an emergency, including a worsening infection.
Engage Consult should not be used for repeat prescription requests. Use Patient Access instead.
Guides to using Engage Consult
Patient Guide No 1. How to sign up for Online Consultations
Patient Guide No 2. How to send an online message to your GP Practice
If you are unable to access these guides, please contact the practice.
Photographs
The doctor may ask you to send a photograph to help assess your medical condition. You can upload photographs in Engage Consult.
Please do not send any intimate images or photos of children which could potentially be considered as indecent.
Digital images submitted as part of an online consultation will be stored with your clinical notes.
