Noticeboard

PLEASE DONT CALL US ABOUT THESE AS WE ARE NOT DIRECTLY BOOKING it is all on the National Booking System now

COVID Boosters - Available on 119 service or www.nhs.uk  online booking from Monday 20th September across various sites including the Hastings Centre.  If 119 cant help then you can call local number 01424 236260 9.30-5 Mon-Fri for booking at Hastings Centre or Hastings Town Hall.

FIND YOUR NHS NUMBER HERE

FACE MASK USE TO CONTINUE AT MARTINS OAK

If you are visiting Martins Oak Surgery please continue to wear a mask and observe other distancing guidance. We need to protect vulnerable patients AND STAFF in the Surgery and ensure we can continue to provide a safe service.  Masks & hand gel are still the best defence to protect us ALL.

So we can continue to see patients face to face safely our Clinicians will continue to telephone you before face to face appointments are booked in.

The results are in - 2021 Patient Satisfaction Survey

All we can say is THANK YOU - to our lovely patients who took the time to fill in & return their surveys

THANK YOU - to our 100% rated Reception/Admin team who have always been amazing but excelled throughout the pandemic 

THANK YOU -To our 100% rated clinicians who give you time, listen to you and treat you with care & courtesy 

For the full report click on this link -

gp-patient.co.uk/PatientExperiences?practicecode=G81023 

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 General announcement 

Contrary to some press and internet stories, most GP Surgeries have never stopped seeing patients.  From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated.  We have transformed the way we work to enable more patients than ever to be helped by rapidly replacing carpets with vinyl to allow more rooms to be opened to face to face appointment.  We offer telephone, video, email consultations and yes we still do home visits.  Front door triage ensures all patients having to attend are a safe and distanced as possible and leave by other doors to the front to avoid crossing paths.  We clean down after EVERY patient.   At no time since the start of this pandemic has anyone been away from surgery duty unless annual leave, or shielding and this is a testament to the dedication of amazing team from Patient Administration dealing with over a thousand calls a week; our Nursing Team working tirelessly seeing their regular patients for dressings, injections, blood tests and urgent patching up;  to Doctors who have had to adapt overnight to using technology to continue to see patients in a different way and using their skills and knowledge to try to best help those in clinical need.  With the measures we have had to put in place we have managed to avoid bringing Covid-19 into the surgery and been able to maintain and expand our services to our patients.   Whilst Covid-19 is still a threat we will continue to telephone triage patient facing appointments.  We are still working on reduced waiting room numbers and try to never have more than 6 people in the waiting room at any time.

ALL patients attending the Surgery for their pre-booked appointment will be asked to wear a face covering or mask in line with the latest advice and because we know that others in the waiting room could be at risk or ill.  A mask is a simple precaution to keep yourself, other patients and all our staff safe and well.

Repeat Prescriptionsmulticolour_pills

We keep records of almost every prescription for medication on our computer. If your GP wishes you to have a medication regularly, he or she will add it to your repeat prescription. You can then get further supplies by getting the repeat prescription slip back to usor using our ONLINE ordering process. Please make sure you have ticked all the items you need and marked which pharmacy you want it to go to.           

We do not accept prescription requests by phone or fax and we do not endorse any particular company to manage or deliver your prescriptions - this is entirely your choice.

EPS (Electronic Prescription Service)

We went live with EPS on Thursday 2nd March - this lets you to choose a chemist to electronically send prescriptions to and reduce paper copies and errors/lost scripts as they can be tracked at every stage of the process from ordering, issuing, sending to cloud for chemist to retrieve, chemist retrieval & fulfilling order.

EPS Patient information leaflet click here for more information

We are NOW LIVE with online prescription ordering .  You must have Emis Online Acess (a registration/pin number access form is required to be printed out for you by a receptionist when you are in the surgery which now allows online appointment booking, access to your medical summary, allergies, immunisations as well as repeat medication requests.

Prescription Charges (help with costs information) 

If you are  on more than 2 items of medication and you pay for your prescriptions it may be beneficial to have a pre-pay certificate - click on link for more information -

Prescription Fees from 1.4.19 adn pre-pay certificate information

Website for Emis Access is https://patient.emisaccess.co.uk

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

48_hoursPlease allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. You may need to allow more time if you leave the request at the pharmacy.

 
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