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Breaking News

Dr John Rivett will be leaving us in December this year after 27 years a GP here.  He is retiring (I know doesn't look old enough) and we are hoping to let all his patients know who will be taking over their care very soon.  He will be greatly missed by all here and the wider health community - especially for his lead work in diabetes across Hastings and Rother and the local resource & educational website he helped found for healthcare professions which has yet to be matched in quality by its replacements. 

For Information 

Contrary to some press and internet stories most GP Surgeries have never stopped seeing patients.  From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated.  We have transformed the way we work to enable more patients than ever to be helped by rapidly replacing carpets with vinyl to allow more rooms to be opened to face to face appointment.  We offer telephone, video, email consultations and yes we still do home visits.  Front door triage ensures all patients having to attend are a safe and distanced as possible and leave by other doors to the front to avoid crossing paths.  We clean down after EVERY patient.   At no time since the start of this pandemic has anyone been away from surgery duty unless annual leave, sickness or shielding and this is a testament to the dedication of amazing team from Patient Administration dealing with over a thousand calls a week; our Nursing Team working tirelessly seeing their regular patients for dressings, injections, blood tests and urgent patching up;  to Doctors who have had to adapt overnight to using technology to continue to see patients in a different way and using their skills and knowledge to try to best help those in clinical need.  With the measures we have had to put in place we have managed to avoid bringing Covid-19 into the surgery and been able to maintain and expand our services to our patients.   Whilst Covid-19 is still a threat we will continue to telephone triage ALL patient facing appointments,  and on entry to the surgery go through the protocols of temperature, recent travel, cough or loss of sense of taste or smell & ask that you wear a face covering because we already know that most people attending the surgery are already ill or at risk and we will try to do everything to ensure you are protected whilst in our care.

ALL patients attending the Surgery for their pre-booked appointment will be asked to wear a face covering or mask in line with the latest advice.

Repeat Prescriptionsmulticolour_pills

We keep records of almost every prescription for medication on our computer. If your GP wishes you to have a medication regularly, he or she will add it to your repeat prescription. You can then get further supplies by getting the repeat prescription slip back to usor using our ONLINE ordering process. Please make sure you have ticked all the items you need and marked which pharmacy you want it to go to.           

We do not accept prescription requests by phone or fax and we do not endorse any particular company to manage or deliver your prescriptions - this is entirely your choice.

EPS (Electronic Prescription Service)

We went live with EPS on Thursday 2nd March - this lets you to choose a chemist to electronically send prescriptions to and reduce paper copies and errors/lost scripts as they can be tracked at every stage of the process from ordering, issuing, sending to cloud for chemist to retrieve, chemist retrieval & fulfilling order.

EPS Patient information leaflet click here for more information

We are NOW LIVE with online prescription ordering .  You must have Emis Online Acess (a registration/pin number access form is required to be printed out for you by a receptionist when you are in the surgery which now allows online appointment booking, access to your medical summary, allergies, immunisations as well as repeat medication requests.

Prescription Charges (help with costs information) 

If you are  on more than 2 items of medication and you pay for your prescriptions it may be beneficial to have a pre-pay certificate - click on link for more information -

Prescription Fees from 1.4.19 adn pre-pay certificate information

Website for Emis Access is https://patient.emisaccess.co.uk

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

48_hoursPlease allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. You may need to allow more time if you leave the request at the pharmacy.

 
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