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Breaking News

Dr John Rivett will be leaving us in December this year after 27 years a GP here.  He is retiring (I know doesn't look old enough) and we are hoping to let all his patients know who will be taking over their care very soon.  He will be greatly missed by all here and the wider health community - especially for his lead work in diabetes across Hastings and Rother and the local resource & educational website he helped found for healthcare professions which has yet to be matched in quality by its replacements. 

For Information 

Contrary to some press and internet stories most GP Surgeries have never stopped seeing patients.  From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated.  We have transformed the way we work to enable more patients than ever to be helped by rapidly replacing carpets with vinyl to allow more rooms to be opened to face to face appointment.  We offer telephone, video, email consultations and yes we still do home visits.  Front door triage ensures all patients having to attend are a safe and distanced as possible and leave by other doors to the front to avoid crossing paths.  We clean down after EVERY patient.   At no time since the start of this pandemic has anyone been away from surgery duty unless annual leave, sickness or shielding and this is a testament to the dedication of amazing team from Patient Administration dealing with over a thousand calls a week; our Nursing Team working tirelessly seeing their regular patients for dressings, injections, blood tests and urgent patching up;  to Doctors who have had to adapt overnight to using technology to continue to see patients in a different way and using their skills and knowledge to try to best help those in clinical need.  With the measures we have had to put in place we have managed to avoid bringing Covid-19 into the surgery and been able to maintain and expand our services to our patients.   Whilst Covid-19 is still a threat we will continue to telephone triage ALL patient facing appointments,  and on entry to the surgery go through the protocols of temperature, recent travel, cough or loss of sense of taste or smell & ask that you wear a face covering because we already know that most people attending the surgery are already ill or at risk and we will try to do everything to ensure you are protected whilst in our care.

ALL patients attending the Surgery for their pre-booked appointment will be asked to wear a face covering or mask in line with the latest advice.

Home Visits

Doctor's bag

If you feel you need a home visit, please phone the reception team on 01424 772263, if possible before 10:30.  We cannot guarantee that it will be your usual GP who visits, as we share the workload of home visits. If you are physically fit to come to the surgery, you should do so, even if it means getting a taxi or a friend or relative to bring you.  Very few children ever need a home visit.  Even children who have a fever or are vomiting can be brought quite safely to the surgery.

Emergencies 

If you think you need an urgent visit during surgery hours, ring the reception team on 01424 772263 and make sure they know you think it is urgent. A doctor may speak to you first, and might decide you should come to the surgery to be seen.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

 

 
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