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Vaccination Programme:

We are pleased to confirm the arrangements for our patients to receive the COVID-19 vaccination. Please see below.

see latest and read FAQ from Sussex Care and Health Partnership

COVID 19 Vaccination programme - LATEST NEWS

Martins Oak is part of a wider network of Rother GP practices teamed up with the Sussex Community Foundation Trust (SCFT) to administer the COVID 19 vaccinations locally. The Trust are coordinating the complex logistical arrangements and staffing for the vaccination centre. Patients will be invited as per the government's priority list starting with the over 80's, care home residents and front line workers. Please do not contact the surgery unless you are over 70 or registered as housebound and have not yet been contacted for your vaccination date.

 General announcement 

Contrary to some press and internet stories, most GP Surgeries have never stopped seeing patients.  From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated.  We have transformed the way we work to enable more patients than ever to be helped by rapidly replacing carpets with vinyl to allow more rooms to be opened to face to face appointment.  We offer telephone, video, email consultations and yes we still do home visits.  Front door triage ensures all patients having to attend are a safe and distanced as possible and leave by other doors to the front to avoid crossing paths.  We clean down after EVERY patient.   At no time since the start of this pandemic has anyone been away from surgery duty unless annual leave, or shielding and this is a testament to the dedication of amazing team from Patient Administration dealing with over a thousand calls a week; our Nursing Team working tirelessly seeing their regular patients for dressings, injections, blood tests and urgent patching up;  to Doctors who have had to adapt overnight to using technology to continue to see patients in a different way and using their skills and knowledge to try to best help those in clinical need.  With the measures we have had to put in place we have managed to avoid bringing Covid-19 into the surgery and been able to maintain and expand our services to our patients.   Whilst Covid-19 is still a threat we will continue to telephone triage ALL patient facing appointments.  Therefore on entry to the surgery we will go through the questionnaire about symptoms, temperature, recent travel, cough or loss of sense of taste or smell & ask that you wear a face covering because we already know that most people attending the surgery are already ill or at risk and we will try to do everything to ensure you are protected whilst in our care.

ALL patients attending the Surgery for their pre-booked appointment will be asked to wear a face covering or mask in line with the latest advice.  On arrival, you will be met at the door and asked a few COVID questions and have your temperature checked.

 

Appointments

circled_dayTo make an appointment to see a GP or nurse ring 01424 772060.  We try to see patients as soon as possible. 

If you really need to be seen today, please let the receptionists know this.  If there is no routine appointment available with a GP they may ask you to come to the surgery to be seen as an “extra” by whichever GP is available to see you first. 

Monday is our busiest day, when patients who have developed illnesses over the weekend call us.  We try to make very few ‘follow-up’ appointments on Mondays and prefer these later in the week.

If you would like to book your appointments on line - please visit the surgery to get your password and pin details printed off for your personal use only.  Appointments are booked using https://patient.emisaccess.co.uk  and then following log on instructions using your pin number from your form. 

Please note that due to the system configuration there are only four appointments shown per Doctor per session but this does not necessarily reflect the extended number that may be on offer.  Please call if you cannot find a suitable time for your booking.

Telephone Appointments

We also offer telephone appointments for problems which you feel can be dealt with on the phone.  The receptionists will take your phone number (mobiles are ok, provided you are not driving) and the doctor will ring back.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

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Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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