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Breaking News

Dr John Rivett will be leaving us in December this year after 27 years a GP here.  He is retiring (I know doesn't look old enough) and we are hoping to let all his patients know who will be taking over their care very soon.  He will be greatly missed by all here and the wider health community - especially for his lead work in diabetes across Hastings and Rother and the local resource & educational website he helped found for healthcare professions which has yet to be matched in quality by its replacements. 

For Information 

Contrary to some press and internet stories most GP Surgeries have never stopped seeing patients.  From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated.  We have transformed the way we work to enable more patients than ever to be helped by rapidly replacing carpets with vinyl to allow more rooms to be opened to face to face appointment.  We offer telephone, video, email consultations and yes we still do home visits.  Front door triage ensures all patients having to attend are a safe and distanced as possible and leave by other doors to the front to avoid crossing paths.  We clean down after EVERY patient.   At no time since the start of this pandemic has anyone been away from surgery duty unless annual leave, sickness or shielding and this is a testament to the dedication of amazing team from Patient Administration dealing with over a thousand calls a week; our Nursing Team working tirelessly seeing their regular patients for dressings, injections, blood tests and urgent patching up;  to Doctors who have had to adapt overnight to using technology to continue to see patients in a different way and using their skills and knowledge to try to best help those in clinical need.  With the measures we have had to put in place we have managed to avoid bringing Covid-19 into the surgery and been able to maintain and expand our services to our patients.   Whilst Covid-19 is still a threat we will continue to telephone triage ALL patient facing appointments,  and on entry to the surgery go through the protocols of temperature, recent travel, cough or loss of sense of taste or smell & ask that you wear a face covering because we already know that most people attending the surgery are already ill or at risk and we will try to do everything to ensure you are protected whilst in our care.

ALL patients attending the Surgery for their pre-booked appointment will be asked to wear a face covering or mask in line with the latest advice.

Patient Online Services

Statement of Intent for Patient Online Services

 

 

This practice currently offers the facility for patients:

 

  • to book, view, amend, cancel and print appointments online

 

  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances

 

  • to view online, export or print summary information from their record, relating to medications, allergies and adverse reactions

 

These services are available, on request, to any patients registered with this practice aged 16 and over. Parents/guardians may request access on behalf of the child they care for. However please note that, in line with Royal College General Practitioners guidance, parental access will be withdrawn automatically when the child turns 11.

 

We are now working towards expanding online access to records to include more detailed information on illnesses, procedures, immunisations and test results with effect from 1.9.2016.

 

We will be doing this in the following stages to ensure the necessary processes are in place to safeguard patient confidentiality and promote effective use of records access:

 

 

1.

Pilot patient access to detailed coded records with a small group of patients

 

2.

Review this process and identify whether we can improve any aspect

 

3.

Promote access to priority patients – for example those with long term conditions

 

4.

Offer access to all patients over the age of 16 who request it

 

5.

Establish procedures for parents and carers to request online access to the record of patients they care for.

 



 
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